Refund Policy
When you can get your money back, how to ask for it and how long it takes to arrive.
Last updated · 8 August 202601Scope
This policy governs refunds and the exercise of the right of withdrawal for purchases of products and digital content made on www.eldojoliderazgo.com, whose seller is EL DOJO LIDER, S.L. (Tax ID B88793765).
02General withdrawal period
As a consumer, you have fourteen (14) calendar days from the moment the purchase is made to withdraw from the contract, without having to justify your decision and without penalty.
03Exception for digital content
The law establishes that the right of withdrawal does not apply to digital content not supplied on a physical medium when performance has begun with your prior, express consent and your acknowledgement that you thereby lose that right (art. 103.m of Spanish Royal Legislative Decree 1/2007).
In practice: if access to the content has been activated and you expressly accepted that condition before buying, the purchase will not be refundable by this route.
The specific commercial policy needs to be decided: apply the legal exception with no refunds once the first content has been delivered, or voluntarily offer a refund window (for example, as long as no more than a certain number of items have been accessed).
04How to request a refund
Write to us at info@eldojoliderazgo.com stating:
- First name and surname.
- The email address used for the purchase.
- The date of purchase and the product bought.
- The reason (optional, it helps us improve).
We'll confirm we've received your request and let you know the outcome.
05Refund timescale and method
Where a refund is due, the amount will be refunded by the same payment method used for the purchase, at no additional cost to you.
The refund will be made without undue delay and, in any event, within 14 calendar days of the date on which we have record of your decision. How long your bank takes to show the credit may vary.
06Technical problems or no access
If you've paid and don't receive access to the content, get in touch: we'll resolve the issue or, if that isn't possible, we'll refund you in full. This is separate from the right of withdrawal.
07Cancelling recurring services
If any product is sold as a subscription or recurring payment, this section must set out how to cancel it, how much notice is needed and what happens to the period already paid for.
08Complaints
If you're not happy with the outcome, you can address your complaint to info@eldojoliderazgo.com or go to the European online dispute resolution platform: ec.europa.eu/consumers/odr.
Document prepared in accordance with Spanish Royal Legislative Decree 1/2007 and Directive (EU) 2011/83. Legal review is recommended before going on sale. This is a translation for information purposes: in the event of any discrepancy, the Spanish version prevails.